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TERMS OF SERVICE
Terms of Service
i) Product Information
The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. DOT LIFE reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
ii) Pricing Policy
This site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the site may be incorrectly priced. If we discover an error in the price of the products you have ordered, we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order or proposing similar product replacement.
We will not process your order until we receive your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as a mispricing, we are not obliged to provide the products to you at the incorrect (lower) price. If you do not agree to the revised price, order will be cancelled and money will be refunded to you in full amount.
DOT LIFE reserve the right to correct any errors published on the website at any time.
Do note that prices shown on DOT LIFE site is valid for online purchase only.
iii) Order Cancellation Policy
Cancellation By DOT LIFE
In the event customer has placed order and the item is out of stock or EOL (end of life), we will inform you the estimate time of arrival, suggest you to consider other similar model/brand or cancel and refund to you.
Once customer order cancellation is approved, customer will be required to fill up a refund form and email back to DOT LIFE ([email protected]) to process the refund. Kindly be informed that banking process may take up to 14 working days
Cancellation Request
Customer can request for order cancellation via email ([email protected]). Once the cancellation has been approved, customer will be required to fill up a refund form and email back to DOT LIFE ([email protected]) to process the refund.
**Cancellation will not be accepted once online order have been shipped out
**Cancellation request by customer will be subjected to 5% restocking charges or RM 10 minimum restocking charges (*whichever higher) that will be deducted from the refund amount
**Cancellation will be subjected to terms & conditions of the supplier
**Kindly be informed that banking process may take up to 14 working days
v) Privacy Policy
Collected information
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Consent
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you have given us consent to collect it. After a purchase is made, we may send you emails periodically about our store, new products, latest promotions and other updates.
If you change your mind, you may withdraw your consent for us to contact you, use or disclosure of your information, at any time, by contacting us at [email protected]
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
vi) Invoice
1. Missing Invoice
In the event that we miss out your physical invoice. Please email to us ([email protected]) within 7 days after receiving your parcel. So that, we will email you a softcopy free of charge (1 time only). Please note that after 7 days, you will not be entitled for free re-print of invoice
2. Re-Print of Invoice (Softcopy)
Kindly email us ([email protected]) first before paying for the reprint of DOT LIFE’s Invoice, so that we can provide you with reprint instructions. Before proceeding to request for reprint, kindly ensure that the item is purchased from DOT LIFE. Please note that a processing fee of RM5 will be charged and no refund will be given after the reprint.
viii) Installation of Hardware
No installation services provided is unless stated in the product description.
IX) Online Voucher Code
Online voucher code is valid for online usage online and valid while stock last.
DOT LIFE reserves the right to alter, cancel, extend, terminate or suspend the redeemed voucher code or any part thereof or any part of the applicable terms and condition from time to time, with or without any prior notice.
Still have any question? Feel free to contact our friendly Customer Service Officer by email us at [email protected]
Happy Shopping!