Terms & Conditions
Please read this document
carefully as it contains the terms and conditions that you agree to be bound by
if you continue to shop with DOTLIFE. The below terms &
conditions (T&C) apply to your any purchase through DOTLIFE.
Order will be processed
within 2-3 business days for any payment received. Although DOT LIFE
does not guarantee same day delivery, we shall strive to do so whenever
DOT LIFE shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these terms and conditions and under the statute.
As your purchase will be prepared
quickly for dispatch, please contact DOT LIFE as soon as possible to
cancel or make any changes to an order. If you decide to cancel the order, we
shall refund your payment after the cancellation approved. Administrative charges
of 5% or minimum RM50 will be imposed to any order cancellation.
We take great pride in our reputation for quality and excellent value. We adhere to our Goods Return policy upon receipt of order by the customer, subjected to our terms and conditions:
- Returns are accepted only for incorrect or defective items shipped by DOT LIFE.
- Customers are responsible to contact us within 24 hours from receiving the incorrect or defective items.
- The item must ship back to DOT LIFE within 5 business days with the original invoice.
- Item must be in its original purchase condition, including the original product packaging, manufacturer’s containers, warranty card(s), manual(s) and all accessories. All packaging must be unmarked and not defaced in any manner.
- All returned item will be reviewed by DOT LIFE. Returns that do not meet the requirements will not be accepted and where applicable, customer may be charged with a fee.
- DOT LIFE reserves the right to reject the returning of the items.
If you are not fully satisfied
with your online purchase, we are more than happy to exchange the products
within 7 days starting from the invoice date. To affect the return, please
contact us via email at
Every product purchased from DOT LIFE is backed first by the product manufacturer’s or supplier’s warranty. Additional 10 days warranty will be given to all our customers after the payment made. Please ship the product back to DOT LIFE together with the printed copy of Invoice & Delivery Order.
Your warranty will be void and delivered back to you if the product have:
- Been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions or
- Been involved in any accident or damage caused by an incorrect attempt at modification or repair
- Been dealt with or used contrary to our or the manufacturer’s instructions for the product.
replace the product after received and verification.